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Privacy policy

UPDATED OCTOBER 2026

1. Who we are

Otto Pilot is a go-to-market platform run from London by Otto Labs Ltd, a company registered in England and Wales (company number 17363016). This policy explains what we collect, why, and the choices you have. For most processing of your workspace data we act as your processor; for account and billing data, Otto Labs Ltd is the controller.

2. What we collect

  • Account data: name, work email, company, billing details, support conversations.
  • Workspace data: the prospects, companies, lists, notes, sequences and messages you create or import into Otto Pilot.
  • Connected account data: when you connect LinkedIn, WhatsApp, Instagram, mailboxes, calendars or a CRM, we process what's needed to run the features you switch on, such as search results, connection and message activity, the content of the messages you send and receive, and email delivery events including opens.
  • Phone numbers and calls: the phone numbers you add or look up for your leads, the numbers your workspace calls from, and the calls you make and take in Otto Pilot, including their recordings where recording is switched on.
  • Usage data: product analytics (the pages and features you use in the app) and logs that help us keep the service fast and secure. Usage analytics is on by default and you can turn it off at any time in Settings › Privacy. It uses your browser's local storage, not cookies.
  • Error reports: when something breaks in the app, we receive the error, the page it happened on, and your name, email and workspace, so we can fix it and get back to you. Error reports are sent even when usage analytics is off, because we need them to keep the service working.

3. How we use it

To run Otto Pilot: finding and scoring leads, enrichment, monitoring the signals you enable, drafting outreach, sending the messages you approve or set a campaign to send, measuring campaigns and improving the product. We don't sell personal data, and we don't use your workspace data to advertise to anyone.

Calls: when recording is on, we record the call, transcribe it and write an AI summary, and keep all three with the lead. Recordings are kept for up to six months and transcripts and summaries for up to twelve; an admin can set shorter periods in your workspace's call settings. The call log itself (who, when and the outcome) stays with the lead.

4. AI processing

Features like Otto, ICP scoring and drafting are powered by AI models. Your data is sent to model providers only as needed to deliver the feature, under contracts that prohibit them using it to train their general models.

5. Sharing and subprocessors

We share data with the service providers who help us run Otto Pilot: cloud hosting and databases, AI model providers, product analytics and error tracking, email and communications infrastructure, and payment processing. Each is bound by contract to protect it. We'll disclose data if the law genuinely requires it, and we'll tell you unless we're prohibited from doing so.

6. The Signal

We use your email only for what you asked for: your market's weekly scan if you subscribe to The Signal, and your signals PDF from hello@otto-pilot.io if you ask for it on our signals form. Nothing else. No marketing, ever. Every issue of The Signal has one-click unsubscribe.

7. This website

We use a first-party script on otto-pilot.io to identify the companies (never the individuals) that visit it, by matching the network a visit comes from to a company. It sets no cookies and stores nothing on your device. For each page view we keep the page, the time spent on it, how far it was read, the country and city, and the network's and company's names, for 90 days. Your IP address is used once to name the network and is never stored. We use this to prioritise our sales follow-up, under our legitimate interest in understanding which businesses are interested in Otto Pilot. You can object at any time by writing to hello@otto-pilot.io.

8. Retention

We keep workspace data while your account is active. After termination it's available for export for 30 days, then deleted from production systems in the normal course. Account and billing records are kept as long as the law requires.

9. Security

Data is encrypted in transit and at rest, access is limited to people who need it, and connected account credentials are stored with industry-standard protections. No system is perfect, so we also design for containment: nothing goes out unless you approve it yourself or set a campaign to run on its own.

10. Your rights

Under UK GDPR you can ask for access, correction, deletion, restriction, portability, or object to processing. Prospects whose data an Otto Pilot customer processes should contact that customer first; we'll help them respond. You can also complain to the ICO.

11. Contact

Privacy questions and requests: hello@otto-pilot.io

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