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Terms of service

UPDATED OCTOBER 2026

1. The agreement

These terms govern your use of Otto Pilot, the go-to-market platform operated by Otto Labs Ltd, a company registered in England and Wales (company number 17363016) ("we", "us"). By creating an account or using the service you agree to them. If you're accepting on behalf of a company, you confirm you have authority to bind it.

2. The service

Otto Pilot provides agentic go-to-market software: lead discovery and scoring, enrichment, signal monitoring, sequencing and outreach drafting, with an approval step you control. We improve the service continuously and may add, change or retire features, keeping the core value intact for the term you've paid for.

3. Your account

Keep your credentials confidential and your account details accurate. You're responsible for activity under your account. Every plan includes user seats for your team; Plus and Pro also include sending seats (a LinkedIn seat and a mailbox), and extra sending seats are available on any plan. Each seat must belong to a real person on your team.

4. Plans, credits and billing

  • Plans are billed monthly or annually and grant a pool of credits each month (Core 500, Plus 1,000, Pro 2,000). Annual plans are discounted and still grant credits monthly, not twelve months up front.
  • Credits pay for the work Otto does for you, such as each person Find People delivers, each signal an agent delivers, company research and scoring. The credits each kind of work uses are listed on our Pricing page.
  • Unused credits carry forward for three months, then expire.
  • You can buy additional credits at any time. Purchased credits are non-refundable once any part of the purchase has been used.

5. Changing your plan

  • Upgrades take effect immediately. We charge the difference between the two plans for the time left in your billing period, and your renewal date does not move. Your credit balance is topped up by the same proportion of the difference between the two plans' monthly allowances, added to whatever you already have.
  • Downgrades take effect at your renewal date, not on the day you ask. You keep the plan you paid for until then, and the lower price and allowance start on the renewal. We do not refund the remainder of a period you have already used; where a change leaves value over, it becomes credit on your account rather than a cash refund.
  • Moving from monthly to annual takes effect immediately, and the time remaining on your monthly plan is credited against the annual invoice. Your renewal date becomes the date of that change.
  • Extra LinkedIn seats and mailboxes are available on any plan. Adding one takes effect at once and the pro-rata cost is added to your next invoice rather than charged separately. Removing one takes effect at your renewal date; until then the seat stays billable and stays usable, and you can move it to a different account.
  • If a plan change leaves you with more connected LinkedIn accounts or mailboxes than your new plan allows, we tell you when the change is scheduled, and you can choose which to keep. Three days after the change takes effect, any still over the limit are disconnected, oldest first. Nothing is deleted: your messages, campaigns and history remain, and reconnecting restores sending.

6. Trials and failed payments

  • Trials are granted by us on request rather than starting automatically, and run for 7 days unless we agree otherwise. A trial includes 250 credits and does not require a card. If no payment method is added by the end of the trial, the subscription simply ends and you are asked to choose a plan; your data is kept.
  • If a payment fails, you keep full access for 3 days while we retry, and we will tell you. After that the workspace becomes read-only until the invoice is settled. Your data remains safe throughout, and access is restored as soon as payment succeeds.
  • Fees are otherwise non-refundable except where the law says otherwise.

7. Connected accounts

Otto Pilot connects to accounts you own, such as your LinkedIn session, WhatsApp, Instagram, mailboxes, calendar, CRM and the phone numbers your workspace calls from. You confirm you're entitled to connect them, and you remain responsible for how those platforms are used through Otto Pilot, including compliance with their terms. You are responsible for getting consent to record calls where the law requires it.

8. Acceptable use

Don't use Otto Pilot to send spam or unlawful communications, to harass anyone, to scrape or resell our data or software, to probe or disrupt the service, or to violate applicable law, including data protection and electronic marketing rules in the places you sell into. You keep final responsibility for every message sent from your accounts, whether you approve it yourself or set a campaign to run on its own.

9. Your data

You own your data: your lists, prospects, messages and results. You grant us the licence needed to operate the service on it, including processing it through AI models to deliver features. Our Privacy Policy explains the details.

10. Intellectual property

We own Otto Pilot, Otto, and everything that makes them work. You get a subscription-term licence to use them. Feedback you send us can be used to improve the product without obligation.

11. Disclaimers

The service is provided "as is". AI-generated content can be imperfect, which is why Otto Pilot lets you approve every message yourself: review before you approve, or before you set a campaign to run on its own. We don't warrant particular revenue outcomes, deliverability or uninterrupted availability.

12. Liability

To the extent the law allows, neither party is liable for indirect or consequential losses, and our total liability in any 12-month period is capped at the fees you paid us in that period. Nothing limits liability that can't be limited by law.

13. Termination

You can cancel anytime, effective at the end of the billing period. We can suspend or terminate for material breach of these terms. On termination we'll make your data available for export for 30 days, then delete it in the normal course.

14. Changes and law

We may update these terms and will flag material changes before they take effect. These terms are governed by the laws of England and Wales, with courts in London having exclusive jurisdiction.

15. Contact

Questions about these terms: hello@otto-pilot.io

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