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Less chaos. More conversations.

The Inbox is one unified sales inbox for email, LinkedIn, WhatsApp and Instagram replies, sorted by what needs you. Otto drafts the answer, you approve it, and it sends from the channel it came in on.

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Inbox Needs your reply 4Waiting on them 6Done
GmailLinkedInWhatsAppInstagram Only connected accounts
Needs your reply
Maya LinNorthwind Coffee10:41Thursday works. Can you send the deck first?Meeting
Dana RuizHalcyon Freight2hCan you send the pricing for 12 seats?Pricing
Otto suggests Send the deck and offer Thursday 11:00 or 14:00
Owen PriceNorthwind Analytics5hWhat does onboarding look like for six people?
Sofia AlvarezArden Biotech1dLoved the studio reveal. Do you do events?New
Waiting on them
Jonas KellerKestrel Robotics1dYou: Looping in the deck and two slots for Tuesday
Mia LundQuarry Labs2dYou: Following up on the pilot scope

Add your own tags and sort your inbox

Tag any thread your own way, from Meeting to Pricing to Partner, and filter the inbox by your tags. Threads also sort themselves: the ones that need your reply come first, then the ones waiting on them, and Done keeps the rest out of the way.

Needs your reply
  • Replies from any channel
  • Questions in a thread Otto started
  • Meeting asks and objections
Waiting on them
  • Your last message is the newest
  • Follow-ups Otto has scheduled
  • Invitations not yet accepted
Done
  • Booked, closed or handed to the CRM
  • Auto-replies and calendar accepts, filed
  • Muted threads

Every channel, your own accounts

Replies arrive on the account that sent them: your mailbox, your LinkedIn seat, your WhatsApp number, your Instagram. Nothing goes through a shared address, and only connected accounts appear.

See the channels: Calls · WhatsApp · Instagram

GmailOutlookLinkedInWhatsAppInstagram

Otto drafts, you approve, it sends on the channel it came in on

A reply lands

The sequence stops the moment it does, and the thread is assigned to you.

Otto suggests

A reply in your voice, from the thread and the lead’s latest signal.

You approve

Edit or send as is. It goes out from the same account the reply came to.

Shared workspacePer channel
Teammates seeOnly chats with people in Otto
Replying for a teammateFrom the owner’s account, with consent
AssignmentWhoever the lead belongs to
Agents on a teammate’s accountWith their say-so

Reply as a colleague. Pick up their pipeline while they’re away.

A shared workspace lets your team answer from each other’s accounts and keep a teammate’s conversations moving while they’re out. Everyone decides what the team can see and do on each channel: view, reply or compose. Replies go out from the owner’s account and every thread shows who it’s assigned to.

Questions about the Inbox

Which channels does the inbox cover?

Email, LinkedIn, WhatsApp and Instagram. Replies arrive on the account that sent the message, and only connected accounts appear.

How is the inbox sorted?

Into three groups. Needs your reply comes first, then Waiting on them, then Done, which holds threads that are booked, closed or handed to the CRM.

Can my team see my inbox?

Only if you let them. Each person connects their own accounts and chooses what teammates can view, reply to or compose on each channel. Teammates see only chats with people in Otto, and a reply sent for you goes out from your account, with your consent.

We’ve done the math. Your next move will be your best one.

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data + prospecting + enrichment + intent signals + outreach + intelligence = Otto + You

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